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Guiding Guidelines

Guiding Guidelines
Risk Management Policy
 

Pre-Tour Preparation

  • Identify potential risks
    • Popularity of a location by season and time of day
      • Likelihood of crowding, available social distancing space, etc.
    • Group size
    • When public transportation cannot be avoided
    • Plan one-way route when possible to avoid doubling back
    • etc.
  • Ensure that Personal Protective Equipment (PPE), such as masks or protective medical face shields, are available for both guide and customers in the event that customers need them.
    • For long-term tours, recommend that customers bring reusable/washable masks, and provide information on washing mask.
  • Prepare hand sanitizer/hand soap, vomit bags, etc.
  • Prepare pre-charged IC card(s) for customers to make cashless purchases. Will include a guide for IC card use and charging.
  • Confirm with transportation companies and accommodation that all places of contact in the vehicle will be regularly sanitized (MK has confirmed that drivers must wear masks and plastic shields must be installed between customers and drivers)
  • For long-term tours, guides will carry thermometers for themselves and customer(s).
  • In pre-tour communication with customers:
    • Outline the safety measures that will be followed during the tour, as well as what steps will be taken should any member of the tour show symptoms in line with COVID-19.
    • Get contact information for family members of the group.
    • Get contact information for the relevant consulates.
    • Make a list of clinics, doctors, and hospitals at the destination. Detail information on what type of insurance is accepted, English ability of the doctor etc.

On Tour Protocol

  • Guide’s introduction to customers will include an overview of all safety precautions taken during the tour and actions that will be taken in the event that someone shows symptoms in line with COVID-19.
  • Inform customers of limitations or modifications to the tour as a result of safety precautions.
  • When possible, reservations and online booking will be done to limit queuing on the tour.
  • Buffets (such as hotel breakfasts) will be avoided.
  • Customers will be provided with single-packaged items (chopsticks, sugar, etc.) to limit exposure.
  • Guide should be vigilant of customer contact with potentially infected surfaces while visiting locations, and provide hand sanitizer/hand soap afterward.
  • Stagger entrance to hotels/museums/locations.
  • Greetings and farewells will be done without physical contact (handshakes, etc.)
  • Paper handouts will not be distributed. If handouts are required, they will be laminated to enable sanitization.
  • After using the toilet, put the toilet lid down before flushing to avoid spreading germs.

Long-Term Tours

  • Temperature:
    • Every morning, guides will take their own temperature and report it to head office.
    • Guides will also receive temperature report(s) from customer(s) and report them to head office.
  • When possible, hotel check-in and check-out will be conducted online or without direct contact.
  • Guide should hand out room keys inside the vehicle.
  • Provide the following information to customers for use in case of any discomfort or emergency:
      • Name, room number, and contact information of the tour guide
      • Telephone number of the hotel’s reception desk

See our Coronavirus Prevention Measures